Implementing constraints, validation, human oversight, and fail-safes for production agent systems.
Production agent safety requires multiple layers: input validation (reject malicious prompts), output validation (check responses before acting), action constraints (limit what agents can do), human-in-the-loop for sensitive operations, comprehensive logging, rate limiting, and graceful fallbacks. The goal is bounded autonomy—capable but controlled.
Agents will make mistakes. Design assuming they will:
Bounded autonomy: Agents should have clearly defined limits on what they can do. More autonomy = more capability but more risk.
Defense in depth: Multiple layers of protection. If one fails, others catch it.
Fail safe, not fail deadly: When something goes wrong, default to safe behavior (stop and ask) not dangerous behavior (continue and hope).
Reversibility: Prefer reversible actions. When irreversible actions are needed, require extra verification.
Transparency: Be able to explain every action the agent took and why. No black boxes in production.
Progressive trust: Start with tight constraints. Loosen as you build confidence. Not the reverse.
Protect against malicious or problematic inputs:
Prompt injection defense: Users may try to manipulate the agent through crafted inputs. - Clearly separate user input from instructions - Validate inputs before including in prompts - Use structured formats rather than raw text injection - Monitor for injection patterns
Input validation: - Check format and content of user inputs - Reject clearly invalid requests - Sanitize before passing to agent - Log suspicious inputs for review
Scope enforcement: - Define what topics/tasks are in scope - Reject out-of-scope requests early - Don't rely on prompt instructions alone
Rate limiting: - Limit requests per user/session - Prevent abuse and runaway costs - Slow down potential attacks
Constrain what agents can actually do:
Permission systems: Define explicit permissions for each action: - READ: Can retrieve information - WRITE: Can modify data - DELETE: Can remove data - EXECUTE: Can trigger external actions
Different tasks/users get different permissions.
Action validation: Before executing any action: - Is this action permitted? - Are parameters valid? - Is this consistent with the task? - Would a reasonable human do this?
Approval requirements: High-risk actions require approval: - Monetary transactions - Sending external communications - Deleting data - Accessing sensitive information
Sandboxing: Dangerous operations (code execution, file system) run in sandboxed environments with limited permissions.
Validate what the agent produces before it reaches users or systems:
Content filtering: - Check for harmful/inappropriate content - Verify factual claims where possible - Ensure tone matches requirements - Catch confidential information leaks
Format validation: - Does output match expected structure? - Are required fields present? - Do values fall in expected ranges?
Consistency checks: - Does output contradict known facts? - Is it consistent with earlier outputs? - Does it make logical sense?
Human review triggers: Automatically flag for human review: - Low confidence scores - Unusual patterns - First occurrence of new output types - Random sample for quality assurance
Fallback responses: When output fails validation: - Don't show invalid output to users - Provide graceful fallback message - Log for investigation - Escalate if repeated failures
Safety at the system level:
Monitoring and alerting: - Track success/failure rates - Alert on anomalous behavior - Monitor resource usage - Watch for cost explosions
Circuit breakers: - Automatically pause if error rate spikes - Stop specific workflows if they're failing - Kill switch for emergency shutdown
Audit logging: Every action the agent takes must be logged: - What action - What inputs - What outputs - Who requested - When it happened - Full reasoning trace
Recovery procedures: - How to roll back agent actions - How to restart from checkpoint - How to recover corrupted state - How to handle partial failures
Testing in production: - Shadow mode (agent suggests, humans act) - Gradual rollout (small % of traffic) - A/B testing (agent vs. human) - Continuous evaluation on real data
Mapping business processes to agent workflows with decision points, human-in-the-loop, and error handling.
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