Return authorization, inspection workflows, restocking, and disposal handling for fulfillment operations.
Returns processing includes return authorization (RMA), receiving returned items, quality inspection, disposition decisions (restock, refurbish, dispose), inventory updates, and client notifications. Systems handle multiple return reasons, client-specific policies, refund triggers, and secondary market disposition.
Initiating returns:
RMA Process: - Customer request - Reason capture - Policy validation - Authorization generation - Label provision
Return Channels: - Customer portal - Client system integration - Customer service - Automated rules - Carrier pickup
Policies: - Return windows - Condition requirements - Reason restrictions - Restocking fees - Exception handling
Processing incoming returns:
Receipt Process: - RMA matching - Item verification - Quantity confirmation - Initial assessment - Photo documentation
Tracking: - Return status updates - Timeline tracking - Client notifications - Customer updates
Exceptions: - Unauthorized returns - Wrong items - Missing RMA - Condition discrepancies
Quality assessment:
Inspection Steps: - Physical condition check - Functionality testing - Completeness verification - Damage assessment - Grade assignment
Grading: - Like new - Open box - Refurbishable - Damaged - Defective
Documentation: - Inspection notes - Photo evidence - Grade justification - Client reporting
Deciding item fate:
Disposition Options: - Return to stock - Refurbishment - Secondary market - Donation - Disposal/recycling
Decision Rules: - Grade-based routing - Client preferences - Cost thresholds - Compliance requirements - Value recovery
Processing: - Restocking workflow - Refurb queue - Liquidation batch - Disposal handling
Stock adjustments:
Inventory Actions: - Available stock add - Damaged inventory - Quarantine placement - Write-off processing
Location: - Return processing area - Quality hold - Restock location - Disposal staging
Reconciliation: - Return vs. shipped - Inventory accuracy - Value tracking - Cost allocation
Return insights:
Metrics: - Return rates - Return reasons - Processing time - Recovery rate - Cost per return
Analysis: - Product-level returns - Reason trends - Seasonal patterns - Quality correlation - Client comparison
Optimization: - Process improvement - Policy recommendations - Quality insights - Cost reduction
Based in Bangalore, we build storage and logistics platforms for facilities across India.
We understand self-storage operations, warehouse workflows, and fulfillment requirements.
Experience with access control systems, gate automation, RFID, and IoT sensors.
Intelligent pricing, space optimization, and customer support powered by modern AI.
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Boolean and Beyond
825/90, 13th Cross, 3rd Main
Mahalaxmi Layout, Bengaluru - 560086
590, Diwan Bahadur Rd
Near Savitha Hall, R.S. Puram
Coimbatore, Tamil Nadu 641002